We want you to be delighted with your order, but occasionally something may go wrong and you need to return an item for exchange or require a refund.

In the event you need to return an item please contact our

Customer Care team on 01952 640046

between 10 am and 4.00 pm Monday to Friday and we will be only too happy to help.

Please inform us within 48 hours of any missing/damaged goods.  If you are returning an item to us, there is a 20% or £4.50 (whichever is highest) restocking fee to cover carriage and admin.  Your item must be in the original packaging.  Any item that has been opened in any way will not be credited even partially.